TERMS AND CONDITIONS
These terms and conditions (“Terms and Conditions”) is a legal agreement between you – the user (“You(r)” or “User”) and Med Store Wellness Retail Private Limited (hereinafter “Med Store”), a company incorporated under the Companies Act (“Med Store”, “We/us”) and governs your use of MedStore.com website and the mobile application(s), owned and provided by Med Store (hereinafter “Med Store Platform”) and all products and services provided by Med Store through Med Store Platform.
THESE TERMS AND CONDITIONS, READ WITH THE PRIVACY POLICY AND WALLET TERMS AND CONDITIONS, ARE AN ELECTRONIC RECORD UNDER THE INFORMATION TECHNOLOGY ACT, 2003, AND THE RULES MADE THEREUNDER AND THE AMENDED PROVISIONS PERTAINING TO ELECTRONIC RECORDS UNDER VARIOUS SRI LANKAN STATUTES AND IS ENFORCEABLE AGAINST YOU UNDER LAW BY WAY OF YOUR ACCEPTANCE HEREOF. MED STORE MAY MODIFY THESE TERMS AND CONDITIONS AND ANY OTHER DOCUMENTS INCORPORATED BY REFERENCE HEREIN AT ITS SOLE DISCRETION FOR COMPLYING WITH THE EXTANT LEGAL AND REGULATORY FRAMEWORK AND FOR OTHER LEGITIMATE BUSINESS PURPOSES, AT ANY TIME, AND MED STORE WILL POST THE AMENDED TERMS OF USE WITH OR WITHOUT ANY NOTIFICATION TO YOU ON THE MED STORE PLATFORM. IT IS YOUR RESPONSIBILITY TO REVIEW THE TERMS AND CONDITIONS FOR ANY CHANGES AND YOU ARE ENCOURAGED TO CHECK THE TERMS AND CONDITIONS FREQUENTLY. YOUR USE OF THE MED STORE PLATFORM FOLLOWING ANY AMENDMENT OF THE TERMS AND CONDITIONS WILL SIGNIFY YOUR ASSENT TO AND ACCEPTANCE OF ANY REVISED TERMS AND CONDITIONS. IF YOU DO NOT AGREE TO ABIDE BY THESE OR ANY FUTURE TERMS AND CONDITIONS, PLEASE DO NOT USE OR ACCESS THE MED STORE PLATFORM.
These Terms and Conditions consists of Part A and Part B. Part A contains General Terms applicable to your use of Med Store Platform and the Services provided by Med Store through the Med Store Platform. Part B contains Service Specific Terms which are applicable to each specific Service in addition to the General Terms.
Please note that all charges, discounts, benefits and other monies associated with provision of Services (as defined below) through the Med Store Platform and particularly in relation to, including without limitation, delivery and packaging charges, additional delivery charges for availing Express Delivery Services (as defined below), cancellation charges, Minimum Order Value (as defined below), referral reward discounts, e-cash benefits, etc., shall be provided on the Med Store Platform for Your reference and may be revised by us from time to time. Such information, as revised from time to time, shall be applicable and binding as on the date of confirmation of Your order placed through the Med Store Platform. You are advised to check such information on charges, discounts, benefits and other monies on a regular basis and prior to placement of any order(s), and Med Store shall not be held responsible or consequently liable in any manner whatsoever, in case You fail or neglect to do so.
Please note that all charges, discounts, benefits and other monies associated with provision of Services (as defined below) through the Med Store Platform and particularly in relation to, including without limitation, delivery and packaging charges, additional delivery charges for availing Express Delivery Services (as defined below), cancellation charges, Minimum Order Value (as defined below), referral reward discounts, e-cash benefits, etc., shall be provided on the Med Store Platform for Your reference and may be revised by us from time to time. Such information, as revised from time to time, shall be applicable and binding as on the date of confirmation of Your order placed through the Med Store Platform. You are advised to check such information on charges, discounts, benefits and other monies on a regular basis and prior to placement of any order(s), and Med Store shall not be held responsible or consequently liable in any manner whatsoever, in case You fail or neglect to do so.
PART A: GENERAL TERMS
Services.
You may use the Med Store Platform to avail the services offered by the Med Store (“Services”), which may include without limitation:
Services.
You may use the Med Store Platform to avail the services offered by the Med Store (“Services”), which may include without limitation:
i. Prescription Orders
You may purchase prescription medicines, over the counter medicines and other health products (“Products”) through the Med Store Platform;
ii. E-Consultation
You may use the Med Store Platform to avail online medical consultancy services from various medical practitioners made available by Med Store; and
iii. Diagnostic Services
You may place request for Diagnostic Services on the Med Store Platform. These Diagnostic Services are provided either by Med Store through diagnostics labs operated and maintained by Med Store or third-party diagnostic labs engaged by Med Store for the purpose of Diagnostic Services.
You may purchase prescription medicines, over the counter medicines and other health products (“Products”) through the Med Store Platform;
ii. E-Consultation
You may use the Med Store Platform to avail online medical consultancy services from various medical practitioners made available by Med Store; and
iii. Diagnostic Services
You may place request for Diagnostic Services on the Med Store Platform. These Diagnostic Services are provided either by Med Store through diagnostics labs operated and maintained by Med Store or third-party diagnostic labs engaged by Med Store for the purpose of Diagnostic Services.
Your use of any of the Services specified above shall be subject to such Service specific terms as further prescribed under these Terms and Conditions.
You acknowledge and agree that Med Store retains the right to constantly update and improve its Services, including adding or removing functions, features, requirements, suspension or stopping a Service all together.
Professional Standards
Med Store services are rendered either from its own licensed premises or from the licensed premises of its associates / network pharmacies which are undertaken under strict supervision of the qualified and registered pharmacists. All pharmacists are bound by codes of professional ethics and conduct.
Privacy
Your privacy and that of any other person whose information you provide to us is important to us. Please see our privacy policy available at our website (“Privacy Policy”) for details of what information we collect and how we will use and protect it.
Eligibility to Use
You must be 18 years of age or older to visit or use the Med Store Platform in any manner. By visiting the Med Store Platform or accepting these Terms and Conditions, You represent and warrant to Med Store that You are 18 years of age or older, and that You have the right, authority and capacity to use the Med Store Platform and agree to and abide by these Terms and Conditions. You also represent and warrant to Med Store that You will use the Med Store Platform in a manner consistent with any and all applicable laws and regulations in addition to these Terms and Conditions.
Registration
You need not register on the Platform to visit and view the content. However, You will be required to register on the Med Store Platform by creating a password-protected account (“Account”) in order to use the Services. We are not under any obligation to accept a request for registration and reserve the right to refuse your registration. By registering to use the Med Store Platform and creating and Account you confirm that the information you provide during the registration process is accurate and complete. You agree to update your Account details promptly if there are any changes. All registration information you provide will be kept secure and processed in accordance with our Privacy Policy.
During the registration process, you may be allocated, or invited to choose, your own username and password which will be unique to you. You are responsible for keeping your Account Information, including your username and password confidential and for ensuring that they are not used by any other person.
Offers, Promotions, Software and Downloads.
Med Store and other third parties with whom we have a business relationship may occasionally promote their goods or services on the Med Store Platform or through other direct marketing initiatives or may make products, services software and other materials available for you to purchase or download (“Third Party Promotions”). Whilst we try to encourage third parties to offer good quality products, services and materials at competitive prices we have no control over them or other third parties, we do not endorse such Third Party Promotions, or give you any assurance that such Third Party Promotions will be suitable for your needs. It is your responsibility to satisfy yourself in this regard and we have no liability in connection with such Third-Party Promotions. Further, all promotions made by Med Store are for limited period and subject to special terms and conditions as may be specified, which are in addition to these Terms and Conditions.
Ownership of Materials and License Terms.
The Med Store Platform, including all materials and software on it, or provided to you through it are protected by copyright, trade mark and other intellectual property rights and laws throughout the world and are owned by, or are licensed to Med Store and/or third parties. You are permitted to display the materials on this mobile application on a computer screen and/or mobile screen and, save for restricted access documents, to download and print a hard copy for your personal use and for obtaining Services from us, provided you do not alter or remove any of the content or any part of the Med Store Platform without our express permission to do so and that you do not change or delete any copyright, trade mark or other proprietary notices.
Med Store services are rendered either from its own licensed premises or from the licensed premises of its associates / network pharmacies which are undertaken under strict supervision of the qualified and registered pharmacists. All pharmacists are bound by codes of professional ethics and conduct.
Privacy
Your privacy and that of any other person whose information you provide to us is important to us. Please see our privacy policy available at our website (“Privacy Policy”) for details of what information we collect and how we will use and protect it.
Eligibility to Use
You must be 18 years of age or older to visit or use the Med Store Platform in any manner. By visiting the Med Store Platform or accepting these Terms and Conditions, You represent and warrant to Med Store that You are 18 years of age or older, and that You have the right, authority and capacity to use the Med Store Platform and agree to and abide by these Terms and Conditions. You also represent and warrant to Med Store that You will use the Med Store Platform in a manner consistent with any and all applicable laws and regulations in addition to these Terms and Conditions.
Registration
You need not register on the Platform to visit and view the content. However, You will be required to register on the Med Store Platform by creating a password-protected account (“Account”) in order to use the Services. We are not under any obligation to accept a request for registration and reserve the right to refuse your registration. By registering to use the Med Store Platform and creating and Account you confirm that the information you provide during the registration process is accurate and complete. You agree to update your Account details promptly if there are any changes. All registration information you provide will be kept secure and processed in accordance with our Privacy Policy.
During the registration process, you may be allocated, or invited to choose, your own username and password which will be unique to you. You are responsible for keeping your Account Information, including your username and password confidential and for ensuring that they are not used by any other person.
Offers, Promotions, Software and Downloads.
Med Store and other third parties with whom we have a business relationship may occasionally promote their goods or services on the Med Store Platform or through other direct marketing initiatives or may make products, services software and other materials available for you to purchase or download (“Third Party Promotions”). Whilst we try to encourage third parties to offer good quality products, services and materials at competitive prices we have no control over them or other third parties, we do not endorse such Third Party Promotions, or give you any assurance that such Third Party Promotions will be suitable for your needs. It is your responsibility to satisfy yourself in this regard and we have no liability in connection with such Third-Party Promotions. Further, all promotions made by Med Store are for limited period and subject to special terms and conditions as may be specified, which are in addition to these Terms and Conditions.
Ownership of Materials and License Terms.
The Med Store Platform, including all materials and software on it, or provided to you through it are protected by copyright, trade mark and other intellectual property rights and laws throughout the world and are owned by, or are licensed to Med Store and/or third parties. You are permitted to display the materials on this mobile application on a computer screen and/or mobile screen and, save for restricted access documents, to download and print a hard copy for your personal use and for obtaining Services from us, provided you do not alter or remove any of the content or any part of the Med Store Platform without our express permission to do so and that you do not change or delete any copyright, trade mark or other proprietary notices.
You agree not to:
• copy, reproduce, store (in any medium or format), distribute, transmit, modify, create derivate works from all or any part of the Med Store Platform or the materials or software on it, or provided to you through it without our prior written consent (which may be given or withheld in our absolute discretion);
• use the Med Store Platform or any of the materials or software on it, or provided to you through it, for:
• any unlawful purpose or in contravention of applicable law;
• commercial exploitation without our prior written consent; and
• any purpose or in any manner that may give a false or misleading impression of us, our staff or our services.
• use, upload or transmit:
• any material that is defamatory, offensive, obscene or otherwise unlawful, or which may cause offence or distress, or which may affect or infringe the rights of any other person;
• any device, software, file or mechanism which may interfere with the proper operation of this website or our systems;
• establish a link to the Med Store Platform from any other website, intranet or extranet site without our prior written consent
• decompile, disassemble or reverse engineer (or attempt to do any of them) any of the software or other materials provided on or through the Med Store Platform;
• do anything that may interfere with or disrupt the Med Store Platform;
• encourage or permit others to do any of the above
• copy, reproduce, store (in any medium or format), distribute, transmit, modify, create derivate works from all or any part of the Med Store Platform or the materials or software on it, or provided to you through it without our prior written consent (which may be given or withheld in our absolute discretion);
• use the Med Store Platform or any of the materials or software on it, or provided to you through it, for:
• any unlawful purpose or in contravention of applicable law;
• commercial exploitation without our prior written consent; and
• any purpose or in any manner that may give a false or misleading impression of us, our staff or our services.
• use, upload or transmit:
• any material that is defamatory, offensive, obscene or otherwise unlawful, or which may cause offence or distress, or which may affect or infringe the rights of any other person;
• any device, software, file or mechanism which may interfere with the proper operation of this website or our systems;
• establish a link to the Med Store Platform from any other website, intranet or extranet site without our prior written consent
• decompile, disassemble or reverse engineer (or attempt to do any of them) any of the software or other materials provided on or through the Med Store Platform;
• do anything that may interfere with or disrupt the Med Store Platform;
• encourage or permit others to do any of the above
You further agree that you will not publicly criticize, disparage, call into disrepute, or otherwise defame or slander the Med Store Platform or Med Store and any of its officers, directors, members or employees.
In the event that you do not comply with the above restrictions, any person affected by your actions may bring a claim against you. We will pursue a claim against you for any losses and costs (including legal costs) we may suffer as a result of your actions. In the event Med Store has reasons to believe that you have indulged in any of the activities specified above, we reserve the right to immediately suspend or terminate your Account and restrict your access to the Med Store Platform at our discretion.
Links from this website/mobile application
We may, from time to time, provide links from Med Store Platform to other websites that are owned and controlled by third parties. These links are provided only for your convenience and we have no control over and will have no liability in respect of those websites.
Surveys, Contests & Referrals
From time-to-time the Med Store Platform requests information from its Users via surveys or contests. Participation in these surveys, contests or referrals programs is completely voluntary and you have a choice whether or not to disclose any information requested. Information requested may include contact information (such as name and delivery address), and demographic information (such as postcode, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the functionality of the site. The terms and conditions for each survey and contest may differ or otherwise amended and cancelled at the sole discretion of Med Store.
Monitoring.
We may monitor activity and content on the Med Store Platform and may take any action we consider appropriate if we suspect you may be in breach of these Terms and Conditions including suspending, attaching conditions to or terminating your access and/or notifying the authorities or relevant regulators of your activities.
Security
We employ security technology as detailed in our Privacy Policy. However, Internet transmissions are never completely private or secure and there is a risk. Therefore, any message or information you send to us from the Med Store Platform may be intercepted and potentially read by others. We will have no liability in respect of any transmissions you send to us and you do so entirely at your own risk.
Accuracy of Information
We take care to ensure that all information available on the Med Store Platform about our business, services and any products mentioned is accurate. However, these are continually developing and, occasionally, the information may be out of date. Medical, commercial and legal practice change frequently and the content on the Med Store Platform, in any form including any newsletters in other items offering guidance have been prepared for general interest only and are not a substitute for specific medical, legal or other professional advice and should not be read or used as such. For accurate up-to-date information you should contact us and/or your doctor directly.
Disclaimer
YOU AGREE THAT YOUR USE OF THE MED STORE PLATFORM SHALL BE AT YOUR OWN RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, MED STORE AND ITS OFFICERS, MEMBERS, DIRECTORS, EMPLOYEES, AFFILIATES AND AGENTS DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, AND MAKE NO WARRANTIES OR REPRESENTATIONS IN CONNECTION WITH THE MED STORE PLATFORM, THE SERVICES OFFERED ON OR THROUGH THE MED STORE PLATFORM, ANY DATA, MATERIALS, CONTENT, RELATING TO THE QUALITY, SUITABILITY, TRUTH, ACCURACY OR COMPLETENESS OF ANY INFORMATION OR MATERIAL CONTAINED OR PRESENTED ON THE MED STORE PLATFORM. UNLESS OTHERWISE EXPLICITLY STATED, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE MED STORE PLATFORM, THE SERVICES OFFERED ON OR THROUGH MED STORE PLATFORM, DATA, MATERIALS, SUBMITTED CONTENT, AND ANY INFORMATION OR MATERIAL CONTAINED OR PRESENTED ON MED STORE PLATFORM IS PROVIDED TO YOU ON AN “AS IS”, “AS AVAILABLE” AND “WHERE IS’ BASIS WITH NO WARRANTY, EXPRESS OR IMPLIED, OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF THIRD-PARTY RIGHTS. MED STORE DOES NOT PROVIDE ANY WARRANTIES AGAINST ERRORS, MISTAKES, OR INACCURACIES OF DATA, CONTENT, INFORMATION, MATERIALS, SUBSTANCE OF THE MED STORE PLATFORM, ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE PLATFORM, ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE PLATFORM, ANY DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT OF ANY THIRD PARTY OR USER, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY DATA, CONTENT, INFORMATION, MATERIALS, SUBSTANCE OF THE MED STORE PLATFORM OR CONTENT POSTED, EMAILED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE MED STORE PLATFORM. MED STORE DOES NOT ENDORSE, WARRANT, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE MED STORE PLATFORM OR FEATURED IN ANY ADVERTISEMENT. NOTHING CONTAINED ON THE MED STORE PLATFORM SHOULD BE CONSTRUED AS MEDICAL, COMMERCIAL, LEGAL OR OTHER PROFESSIONAL ADVICE. DETAILED PROFESSIONAL ADVICE SHOULD BE OBTAINED BEFORE TAKING OR REFRAINING FROM ANY ACTION BASED ON ANY OF THE INFORMATION OR MATERIAL CONTAINED ON THE MED STORE PLATFORM OR ANY COMMUNICATIONS PROVIDED TO YOU AS A RESULT OF YOUR REGISTRATION.
Liability.
A. IN NO EVENT SHALL MED STORE AND ITS OFFICERS, MEMBERS, DIRECTORS, EMPLOYEES, AFFILIATES AND AGENTS BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, CONSEQUENTIAL OR EXEMPLARY DAMAGES. WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE (IN CONTRACT, NEGLIGENCE OR OTHERWISE) WHERE (I) THERE IS NO BREACH OF A LEGAL DUTY OF CARE OWED TO YOU BY US; (II) THE LOSS OR DAMAGE IS NOT A REASONABLY FORESEEABLE RESULT OF ANY SUCH BREACH; (III) ANY LOSS OR DAMAGE OR INCREASE IN LOSS OR DAMAGE RESULTING FROM YOUR BREACH OF THESE TERMS AND CONDITIONS; (IV) ERRORS, MISTAKES, OR INACCURACIES OF DATA, MARKS, CONTENT, INFORMATION, MATERIALS OR SUBSTANCE OF THE MED STORE PLATFORM; OR (V) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE PLATFORM BY ANY THIRD PARTY.
B. THE MAXIMUM AGGREGATE LIABIITY OF MED STORE ARISING OUT OF OR IN CONNECTION WITH THE MED STORE PLATFORM AND/OR THE SERVICES SHALL BE LIMITED TO THE COST OF THE PRODUCTS PURCHASED OR SERVICES AVAILED BY THE USER.
Indemnity and Release.
YOU AGREE TO DEFEND, INDEMNIFY AND HOLD HARMLESS MED STORE AND ITS OFFICERS, MEMBERS, DIRECTORS, EMPLOYEES, AFFILIATES AND AGENTS, FROM AND AGAINST ANY AND ALL CLAIMS, DAMAGES, OBLIGATIONS, LOSSES, LIABILITIES, COSTS OR DEBT, AND EXPENSES (INCLUDING BUT NOT LIMITED TO ATTORNEYS’ FEES) ARISING FROM YOUR USE OF AND ACCESS TO THE MED STORE PLATFORM; YOUR VIOLATION OF ANY PROVISION OF THE TERMS AND CONDITIONS, INCLUDING THE PRIVACY POLICY; YOUR VIOLATION OF ANY THIRD-PARTY RIGHT, INCLUDING WITHOUT LIMITATION ANY COPYRIGHT, PROPERTY, PROPRIETARY, INTELLECTUAL PROPERTY, OR PRIVACY RIGHT; OR BREACH OF YOUR EXPRESS OR IMPLIED REPRESENTATIONS AND WARRANTIES. THIS DEFENSE AND INDEMNIFICATION OBLIGATION WILL SURVIVE THESE TERMS OF SERVICE AND YOUR USE OF THE WEBSITE.
Force Majeure
Med Store shall not be liable and to the extent, that the performance or delay in performance of any of its obligations are prevented, restricted, delayed or interfered with due to circumstances beyond the reasonable control and without the fault or negligence of such Party, including but not limited to change in legislation, fire, flood, explosion, epidemic, accident, act of God, war, riot, strike, lockout, traffic or other concerted act of workmen and/or act of Government. Med Store may at its sole discretion withdraw the services or Products if a Force Majeure event occurs.
Third party rights
Nothing in these Terms and Conditions is intended to nor shall it confer a benefit on any third party who is not a party to these Terms and Conditions and such third party has no rights to enforce them.
Waiver
No delay or decision not to enforce rights under these terms and conditions will constitute a waiver of the right to do so and will not affect rights in relation to any subsequent breach.
Governing law and dispute resolution.
These Terms and Conditions shall be governed in all respects by the laws of Sri Lanka and any legal proceeding arising out of these Terms and Conditions shall be subject to exclusive jurisdiction of the courts located in Colombo, Sri Lanka.
PART B: SERVICE SPECIFIC TERMS
I. PRESCRIPTION ORDER
Eligibility
We accept orders from and dispatch orders to addresses in selected locations in Sri Lanka as mentioned on the Med Store Platform. We only accept orders from customers who are above 18 (eighteen) years old although they may place orders for persons who are under 18 (eighteen) years of age. In case of a Prescription Order, if the prescription is of a person other than yourself, you will need to have the authority of the person whose prescription it is to have it dispensed by us. By placing an order to dispense another person’s prescription, you confirm that you have their authority to do so.
Products You may purchase various Products made available by us on the Med Store Platform. However, certain Products may be purchased only upon submission of valid prescription on the Med Store Platform (“Prescription Orders”). Further, The Products available on the Med Store Platform may include Products manufactured by third parties and made available for purchase on the Med Store Platform and the Products manufacture and sold by Med Store. All Products available on the Med Store Platform are subject to availability of stock and Med Store may cancel any order if the Product becomes unavailable after an order placed. All images of the Products displayed on Med Store Platform are for graphic and illustrative purposes, the actual Products delivered may vary from the images displayed on the Platform.
Order Confirmation
No order placed by you will be binding on us until we have confirmed the order to you by phone, email or in writing. We reserve the right to reject any order. In the event any Product ordered by you is not available, we will try and contact you on the contact information provided by you in your Account.
Prescription Orders
Verifications of Prescription. We do not accept orders for Prescription Orders, unless the same is prescribed by the registered medical practitioner licensed by the Medical Council of Sri Lanka. We do not verify the authenticity of the orders placed by you, where the prescriptions are received directly from a registered medical practitioner licensed by the Medical Council of Sri Lanka or your family doctor, who has placed the order on your behalf after your authorization. When we receive an original prescription from you, our pharmacist will verify it against the information provided to us at the time the order was placed. In the event that the information does not match with your original order as per the prescription, we may try to contact you using the information provided in your Account. If we cannot contact you and we are unable to dispense the item(s) on your Prescription Order we reserve the right to cancel such order.
Non-Receipt of Prescription. If you place a Prescription Order and we do not receive the relevant original prescription, we will not have any liability to dispense the Prescription Order to you and it will be your responsibility to contact us within 7 days regarding your prescription order.
Validation of Prescription. Validation of prescription services through our partner Physician (as defined below) shall be made available, free of cost, to the User only upon request of the User and in the following situations:
1. The existing prescription has expired and the User is unable to get an appointment with his medical practitioner; or
2. The prescription is not legible and the prescribing medical practitioner is unavailable to validate the prescription; or
3. The prescription is not as per the standards defined by Medical Council of Sri Lanka, including, missing Doctor details, patient details etc.; or
4. If the prescription contains drugs specified under Schedule X of The Drugs and Cosmetics Rules, or unusual quantities of drugs.
We may, from time to time, provide links from Med Store Platform to other websites that are owned and controlled by third parties. These links are provided only for your convenience and we have no control over and will have no liability in respect of those websites.
Surveys, Contests & Referrals
From time-to-time the Med Store Platform requests information from its Users via surveys or contests. Participation in these surveys, contests or referrals programs is completely voluntary and you have a choice whether or not to disclose any information requested. Information requested may include contact information (such as name and delivery address), and demographic information (such as postcode, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the functionality of the site. The terms and conditions for each survey and contest may differ or otherwise amended and cancelled at the sole discretion of Med Store.
Monitoring.
We may monitor activity and content on the Med Store Platform and may take any action we consider appropriate if we suspect you may be in breach of these Terms and Conditions including suspending, attaching conditions to or terminating your access and/or notifying the authorities or relevant regulators of your activities.
Security
We employ security technology as detailed in our Privacy Policy. However, Internet transmissions are never completely private or secure and there is a risk. Therefore, any message or information you send to us from the Med Store Platform may be intercepted and potentially read by others. We will have no liability in respect of any transmissions you send to us and you do so entirely at your own risk.
Accuracy of Information
We take care to ensure that all information available on the Med Store Platform about our business, services and any products mentioned is accurate. However, these are continually developing and, occasionally, the information may be out of date. Medical, commercial and legal practice change frequently and the content on the Med Store Platform, in any form including any newsletters in other items offering guidance have been prepared for general interest only and are not a substitute for specific medical, legal or other professional advice and should not be read or used as such. For accurate up-to-date information you should contact us and/or your doctor directly.
Disclaimer
YOU AGREE THAT YOUR USE OF THE MED STORE PLATFORM SHALL BE AT YOUR OWN RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, MED STORE AND ITS OFFICERS, MEMBERS, DIRECTORS, EMPLOYEES, AFFILIATES AND AGENTS DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, AND MAKE NO WARRANTIES OR REPRESENTATIONS IN CONNECTION WITH THE MED STORE PLATFORM, THE SERVICES OFFERED ON OR THROUGH THE MED STORE PLATFORM, ANY DATA, MATERIALS, CONTENT, RELATING TO THE QUALITY, SUITABILITY, TRUTH, ACCURACY OR COMPLETENESS OF ANY INFORMATION OR MATERIAL CONTAINED OR PRESENTED ON THE MED STORE PLATFORM. UNLESS OTHERWISE EXPLICITLY STATED, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE MED STORE PLATFORM, THE SERVICES OFFERED ON OR THROUGH MED STORE PLATFORM, DATA, MATERIALS, SUBMITTED CONTENT, AND ANY INFORMATION OR MATERIAL CONTAINED OR PRESENTED ON MED STORE PLATFORM IS PROVIDED TO YOU ON AN “AS IS”, “AS AVAILABLE” AND “WHERE IS’ BASIS WITH NO WARRANTY, EXPRESS OR IMPLIED, OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF THIRD-PARTY RIGHTS. MED STORE DOES NOT PROVIDE ANY WARRANTIES AGAINST ERRORS, MISTAKES, OR INACCURACIES OF DATA, CONTENT, INFORMATION, MATERIALS, SUBSTANCE OF THE MED STORE PLATFORM, ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE PLATFORM, ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE PLATFORM, ANY DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT OF ANY THIRD PARTY OR USER, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY DATA, CONTENT, INFORMATION, MATERIALS, SUBSTANCE OF THE MED STORE PLATFORM OR CONTENT POSTED, EMAILED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE MED STORE PLATFORM. MED STORE DOES NOT ENDORSE, WARRANT, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE MED STORE PLATFORM OR FEATURED IN ANY ADVERTISEMENT. NOTHING CONTAINED ON THE MED STORE PLATFORM SHOULD BE CONSTRUED AS MEDICAL, COMMERCIAL, LEGAL OR OTHER PROFESSIONAL ADVICE. DETAILED PROFESSIONAL ADVICE SHOULD BE OBTAINED BEFORE TAKING OR REFRAINING FROM ANY ACTION BASED ON ANY OF THE INFORMATION OR MATERIAL CONTAINED ON THE MED STORE PLATFORM OR ANY COMMUNICATIONS PROVIDED TO YOU AS A RESULT OF YOUR REGISTRATION.
Liability.
A. IN NO EVENT SHALL MED STORE AND ITS OFFICERS, MEMBERS, DIRECTORS, EMPLOYEES, AFFILIATES AND AGENTS BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, CONSEQUENTIAL OR EXEMPLARY DAMAGES. WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE (IN CONTRACT, NEGLIGENCE OR OTHERWISE) WHERE (I) THERE IS NO BREACH OF A LEGAL DUTY OF CARE OWED TO YOU BY US; (II) THE LOSS OR DAMAGE IS NOT A REASONABLY FORESEEABLE RESULT OF ANY SUCH BREACH; (III) ANY LOSS OR DAMAGE OR INCREASE IN LOSS OR DAMAGE RESULTING FROM YOUR BREACH OF THESE TERMS AND CONDITIONS; (IV) ERRORS, MISTAKES, OR INACCURACIES OF DATA, MARKS, CONTENT, INFORMATION, MATERIALS OR SUBSTANCE OF THE MED STORE PLATFORM; OR (V) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE PLATFORM BY ANY THIRD PARTY.
B. THE MAXIMUM AGGREGATE LIABIITY OF MED STORE ARISING OUT OF OR IN CONNECTION WITH THE MED STORE PLATFORM AND/OR THE SERVICES SHALL BE LIMITED TO THE COST OF THE PRODUCTS PURCHASED OR SERVICES AVAILED BY THE USER.
Indemnity and Release.
YOU AGREE TO DEFEND, INDEMNIFY AND HOLD HARMLESS MED STORE AND ITS OFFICERS, MEMBERS, DIRECTORS, EMPLOYEES, AFFILIATES AND AGENTS, FROM AND AGAINST ANY AND ALL CLAIMS, DAMAGES, OBLIGATIONS, LOSSES, LIABILITIES, COSTS OR DEBT, AND EXPENSES (INCLUDING BUT NOT LIMITED TO ATTORNEYS’ FEES) ARISING FROM YOUR USE OF AND ACCESS TO THE MED STORE PLATFORM; YOUR VIOLATION OF ANY PROVISION OF THE TERMS AND CONDITIONS, INCLUDING THE PRIVACY POLICY; YOUR VIOLATION OF ANY THIRD-PARTY RIGHT, INCLUDING WITHOUT LIMITATION ANY COPYRIGHT, PROPERTY, PROPRIETARY, INTELLECTUAL PROPERTY, OR PRIVACY RIGHT; OR BREACH OF YOUR EXPRESS OR IMPLIED REPRESENTATIONS AND WARRANTIES. THIS DEFENSE AND INDEMNIFICATION OBLIGATION WILL SURVIVE THESE TERMS OF SERVICE AND YOUR USE OF THE WEBSITE.
Force Majeure
Med Store shall not be liable and to the extent, that the performance or delay in performance of any of its obligations are prevented, restricted, delayed or interfered with due to circumstances beyond the reasonable control and without the fault or negligence of such Party, including but not limited to change in legislation, fire, flood, explosion, epidemic, accident, act of God, war, riot, strike, lockout, traffic or other concerted act of workmen and/or act of Government. Med Store may at its sole discretion withdraw the services or Products if a Force Majeure event occurs.
Third party rights
Nothing in these Terms and Conditions is intended to nor shall it confer a benefit on any third party who is not a party to these Terms and Conditions and such third party has no rights to enforce them.
Waiver
No delay or decision not to enforce rights under these terms and conditions will constitute a waiver of the right to do so and will not affect rights in relation to any subsequent breach.
Governing law and dispute resolution.
These Terms and Conditions shall be governed in all respects by the laws of Sri Lanka and any legal proceeding arising out of these Terms and Conditions shall be subject to exclusive jurisdiction of the courts located in Colombo, Sri Lanka.
PART B: SERVICE SPECIFIC TERMS
I. PRESCRIPTION ORDER
Eligibility
We accept orders from and dispatch orders to addresses in selected locations in Sri Lanka as mentioned on the Med Store Platform. We only accept orders from customers who are above 18 (eighteen) years old although they may place orders for persons who are under 18 (eighteen) years of age. In case of a Prescription Order, if the prescription is of a person other than yourself, you will need to have the authority of the person whose prescription it is to have it dispensed by us. By placing an order to dispense another person’s prescription, you confirm that you have their authority to do so.
Products You may purchase various Products made available by us on the Med Store Platform. However, certain Products may be purchased only upon submission of valid prescription on the Med Store Platform (“Prescription Orders”). Further, The Products available on the Med Store Platform may include Products manufactured by third parties and made available for purchase on the Med Store Platform and the Products manufacture and sold by Med Store. All Products available on the Med Store Platform are subject to availability of stock and Med Store may cancel any order if the Product becomes unavailable after an order placed. All images of the Products displayed on Med Store Platform are for graphic and illustrative purposes, the actual Products delivered may vary from the images displayed on the Platform.
Order Confirmation
No order placed by you will be binding on us until we have confirmed the order to you by phone, email or in writing. We reserve the right to reject any order. In the event any Product ordered by you is not available, we will try and contact you on the contact information provided by you in your Account.
Prescription Orders
Verifications of Prescription. We do not accept orders for Prescription Orders, unless the same is prescribed by the registered medical practitioner licensed by the Medical Council of Sri Lanka. We do not verify the authenticity of the orders placed by you, where the prescriptions are received directly from a registered medical practitioner licensed by the Medical Council of Sri Lanka or your family doctor, who has placed the order on your behalf after your authorization. When we receive an original prescription from you, our pharmacist will verify it against the information provided to us at the time the order was placed. In the event that the information does not match with your original order as per the prescription, we may try to contact you using the information provided in your Account. If we cannot contact you and we are unable to dispense the item(s) on your Prescription Order we reserve the right to cancel such order.
Non-Receipt of Prescription. If you place a Prescription Order and we do not receive the relevant original prescription, we will not have any liability to dispense the Prescription Order to you and it will be your responsibility to contact us within 7 days regarding your prescription order.
Validation of Prescription. Validation of prescription services through our partner Physician (as defined below) shall be made available, free of cost, to the User only upon request of the User and in the following situations:
1. The existing prescription has expired and the User is unable to get an appointment with his medical practitioner; or
2. The prescription is not legible and the prescribing medical practitioner is unavailable to validate the prescription; or
3. The prescription is not as per the standards defined by Medical Council of Sri Lanka, including, missing Doctor details, patient details etc.; or
4. If the prescription contains drugs specified under Schedule X of The Drugs and Cosmetics Rules, or unusual quantities of drugs.
The User understands and agrees that the validation of prescription services provided herein are only on request and are intended for general purpose only and should not be used in case of medical emergencies and serious illness issue where physical consultation is recommended and at no point these services are intended to replace the physical consultation. The User also agrees and understands that for providing the validation of prescription service Med Store will have to share the prescription with its partner Physician and by requesting the services the User confirms its consent to share his/her prescription with Med Store’s partner Physician. Upon the request of the User, the prescription of the User shall be shared with Med Store’s partner Physician and post consultation or review of the prescription, if the Physician deems fit, he/she may validate the prescription shared with him/her of the User. However, at all time the Physician has the discretion to refuse consultation or validation of the prescription if the Physician is of the opinion that a physical consultation is required before a prescription is validated.
User agrees that the Physician will use the technology of Med Store for rendering the above services and they share the information with Med Store of its affiliated partners for rendering the services.
User agrees that the Physician will use the technology of Med Store for rendering the above services and they share the information with Med Store of its affiliated partners for rendering the services.
Delivery of Products
All Products will be delivered at the address provided by you in your Account or any other alternate address as specified by you at the time of placing the Order. The delivery may be made by the personnel appointed by Med Store or by any third party service provider engaged by Med Store for such purpose. Med Store shares your personal information with the delivery executive on a ‘need to know’ basis as may be relevant for completing the delivery of the Product.
Any timelines for delivery specified by Med Store is a genuine pre-estimate of time required by Med Store for completing the delivery of the Product. You acknowledge and agree that actual delivery may be delayed and take longer than the delivery timeline. However, Med Store will keep you informed of your order status as may be appropriate from time to time.
You acknowledge and accept that all Products delivered shall be verified by you for accuracy and apparent damage at the time of delivery. You (or your authorized representative) will be required to sign a delivery confirmation on receipt of the Order. You may reject the receipt of Products in the event the Products delivered are not in accordance with the order placed by you or are damaged at the time of delivery.
In the event that the packaging of Products is opened after delivery, we will have no liability to you for lost or damaged items.
Returns
You may place a request for return of Product as per the Returns Policy which is Mentioned below.
In the event of return or exchanging the particular order for a particular reason, Med Store is happy to serve you better. All Returns will be accepted in return by the Med Store at the event of informing the Med Store when the customer receiving the goods/products from the delivery or Courier person and will be accepted only with regard to Defects of the product ordered or Incorrect Product is been Delivered or else Expired. We offer free returns or exchanges within 15 days of receiving your order. You can return your product in gaining store credits or in exchange with a different product, or a refund to the original payment method. Please note the following exceptions to our return and exchange policy.
• Discounted items are final and cannot be returned or exchanged
• Returned items Should be in original packaging condition for Resale and labels, tags & Product Packaging should remain as received and in good condition for Sale.
• Items must have no visible signs of wear or use. (Mint Condition)
Pricing and Payments
All prices for Products displayed on the Platform are indicative in nature. The actual/exact price of the Product will depend upon Product’s batch number and will be mentioned in the invoice dispatched to you along with your order. In case a pre-payment has been made by you on the basis of the price estimate at the time of placing the order, you undertake to pay the shortfall and any excess payment will be refunded back to you in your bank account, credit card, debit card or wallet , as the case may be. Further, all prices are exclusive of applicable taxes which will be invoiced to you in addition to applicable taxes at the time of placing the order. Further, there may be instances where the price of a Product is updated after receipt of the order or order confirmation. In such cases, we will refund any excess amount paid by you or you shall pay any shortfall to us, as the case may be.
You may make the payments for your orders using various payment methods made available on the Med Store Platform which may include, credit card, debit cards, third party wallets and Med Store wallets. The payments on Med Store Platform are facilitated by a third party payment gateway and the terms and conditions of such third party payment gateway shall be applicable to the payments made on the Med Store Platform. Med Store shall not be responsible for any errors, delay or failure of payments which are attributable to the third party payment gateway.
Discounts. All discounts offered on the Med Store Platform are provided on selected Products and at the discretion of Med Store. Med Store reserves the right to withdraw any offer or discount made available on the Med Store Platform.
Delivery and Packaging Costs:
All orders with minimum order value as provided on the Med Store Platform from time to time (referred as “Minimum Order Value”), or exceeding such Minimum Order Value will be delivered free of cost and no delivery charges shall be applicable on such orders provided that the delivery is within Med Store serviceable areas. All orders with order value below the Minimum Order Value will attract delivery charges as provided on the Med Store Platform, from time to time. Value of any order that is equal to or greater than the Minimum Order Value at the time of placing the order that is later modified, will not attract any delivery charges. Any delivery charges paid by the User for any modified/cancelled/un-delivered order shall be eligible for full refund of the delivery changes provided the User has made advance payment for the said order. The User shall be required to check the Med Store Platform from time to time to ascertain and understand the Minimum Order Value for optimum use of the Med Store Platform.
Any delivery charges paid by the User shall not be eligible for refund if the order is modified or replaced by the User due to change in prescription or otherwise.
Product Liability.
Med Store Platform offers for purchase various Products which are manufactured by various third parties (“Third Party Products”). Med Store provides such Third Party Products on an ‘as is’ basis and does not make any representation or warranty with respect to such Third Party Products. Med Store shall not be liable in any manner whatsoever for any manufacturing defects in the Third Party Products.
Certain Third Party Products such as electronic equipment, diagnostic tools etc. are provided by the manufacturer with limited warranty associated with such Third Party Product. The User shall directly claim such warranty from the manufacturer of the Third Party Products and Med Store shall not be responsible for such warranty in any manner.
Further, Med Store makes available for purchase various Products manufactured by Med Store (“Med Store Products”). Unless otherwise prohibited under applicable law, the liability of Med Store for Med Store Products shall be limited to the price of the Med Store Product.
IV. ADDITIONAL TERMS
Express Delivery Services (EDS).
In order to provide better Services, Med Store offers express delivery services (referred as “EDS”) to its Users, wherein the User selects specified time for express delivery of the order. User can also have the order delivered at his convenience by choosing the fixed time for delivery. User will be charged a convenience fees as provided on the Med Store Platform (which may be revised from time to time) for delivering the order at their convenience. User shall select the option at the time of placing the order or request for EDS by contacting the customer care. To avail the EDS, the User shall agree to pay additional delivery charges as provided on the Med Store Platform (which may be revised from time to time) on a per order basis. The service fees for EDS shall vary from city to city based on the date, time and area of delivery and Users are required to check information in respect of such fees/ charges as provided on the Med Store Platform. Users shall check the availability of the services in the area where the User intends to take the delivery of medicines before availing the services. EDS services are available only in selected areas for deliveries during 0800 hours to 2000 hours on all working days in the area, subject to payment of additional delivery charges. Any deliveries scheduled on holiday and non-working hours shall be at additional charges at the sole discretion of Med Store, which will be provided on the Med Store Platform. Med Store may at its sole discretion accept EDS in few areas on Sundays and national holidays. User cannot modify or alter the delivery time and area after acceptance of the order. Service fees paid shall not be refundable after the order is dispatched for delivery. Med Store reserve the right to discontinue or suspend the EDS at any time without any notice. Med Store shall not be liable for any delay or default in not delivering the orders within the specified time, and the sole remedy for the Users shall be limited to seeking refund of the service fees, if any, paid by the User and aggregate liability of Med Store for any damages shall be limited to Both Parties agreed amount.
All Products will be delivered at the address provided by you in your Account or any other alternate address as specified by you at the time of placing the Order. The delivery may be made by the personnel appointed by Med Store or by any third party service provider engaged by Med Store for such purpose. Med Store shares your personal information with the delivery executive on a ‘need to know’ basis as may be relevant for completing the delivery of the Product.
Any timelines for delivery specified by Med Store is a genuine pre-estimate of time required by Med Store for completing the delivery of the Product. You acknowledge and agree that actual delivery may be delayed and take longer than the delivery timeline. However, Med Store will keep you informed of your order status as may be appropriate from time to time.
You acknowledge and accept that all Products delivered shall be verified by you for accuracy and apparent damage at the time of delivery. You (or your authorized representative) will be required to sign a delivery confirmation on receipt of the Order. You may reject the receipt of Products in the event the Products delivered are not in accordance with the order placed by you or are damaged at the time of delivery.
In the event that the packaging of Products is opened after delivery, we will have no liability to you for lost or damaged items.
Returns
You may place a request for return of Product as per the Returns Policy which is Mentioned below.
In the event of return or exchanging the particular order for a particular reason, Med Store is happy to serve you better. All Returns will be accepted in return by the Med Store at the event of informing the Med Store when the customer receiving the goods/products from the delivery or Courier person and will be accepted only with regard to Defects of the product ordered or Incorrect Product is been Delivered or else Expired. We offer free returns or exchanges within 15 days of receiving your order. You can return your product in gaining store credits or in exchange with a different product, or a refund to the original payment method. Please note the following exceptions to our return and exchange policy.
• Discounted items are final and cannot be returned or exchanged
• Returned items Should be in original packaging condition for Resale and labels, tags & Product Packaging should remain as received and in good condition for Sale.
• Items must have no visible signs of wear or use. (Mint Condition)
Pricing and Payments
All prices for Products displayed on the Platform are indicative in nature. The actual/exact price of the Product will depend upon Product’s batch number and will be mentioned in the invoice dispatched to you along with your order. In case a pre-payment has been made by you on the basis of the price estimate at the time of placing the order, you undertake to pay the shortfall and any excess payment will be refunded back to you in your bank account, credit card, debit card or wallet , as the case may be. Further, all prices are exclusive of applicable taxes which will be invoiced to you in addition to applicable taxes at the time of placing the order. Further, there may be instances where the price of a Product is updated after receipt of the order or order confirmation. In such cases, we will refund any excess amount paid by you or you shall pay any shortfall to us, as the case may be.
You may make the payments for your orders using various payment methods made available on the Med Store Platform which may include, credit card, debit cards, third party wallets and Med Store wallets. The payments on Med Store Platform are facilitated by a third party payment gateway and the terms and conditions of such third party payment gateway shall be applicable to the payments made on the Med Store Platform. Med Store shall not be responsible for any errors, delay or failure of payments which are attributable to the third party payment gateway.
Discounts. All discounts offered on the Med Store Platform are provided on selected Products and at the discretion of Med Store. Med Store reserves the right to withdraw any offer or discount made available on the Med Store Platform.
Delivery and Packaging Costs:
All orders with minimum order value as provided on the Med Store Platform from time to time (referred as “Minimum Order Value”), or exceeding such Minimum Order Value will be delivered free of cost and no delivery charges shall be applicable on such orders provided that the delivery is within Med Store serviceable areas. All orders with order value below the Minimum Order Value will attract delivery charges as provided on the Med Store Platform, from time to time. Value of any order that is equal to or greater than the Minimum Order Value at the time of placing the order that is later modified, will not attract any delivery charges. Any delivery charges paid by the User for any modified/cancelled/un-delivered order shall be eligible for full refund of the delivery changes provided the User has made advance payment for the said order. The User shall be required to check the Med Store Platform from time to time to ascertain and understand the Minimum Order Value for optimum use of the Med Store Platform.
Any delivery charges paid by the User shall not be eligible for refund if the order is modified or replaced by the User due to change in prescription or otherwise.
Product Liability.
Med Store Platform offers for purchase various Products which are manufactured by various third parties (“Third Party Products”). Med Store provides such Third Party Products on an ‘as is’ basis and does not make any representation or warranty with respect to such Third Party Products. Med Store shall not be liable in any manner whatsoever for any manufacturing defects in the Third Party Products.
Certain Third Party Products such as electronic equipment, diagnostic tools etc. are provided by the manufacturer with limited warranty associated with such Third Party Product. The User shall directly claim such warranty from the manufacturer of the Third Party Products and Med Store shall not be responsible for such warranty in any manner.
Further, Med Store makes available for purchase various Products manufactured by Med Store (“Med Store Products”). Unless otherwise prohibited under applicable law, the liability of Med Store for Med Store Products shall be limited to the price of the Med Store Product.
IV. ADDITIONAL TERMS
Express Delivery Services (EDS).
In order to provide better Services, Med Store offers express delivery services (referred as “EDS”) to its Users, wherein the User selects specified time for express delivery of the order. User can also have the order delivered at his convenience by choosing the fixed time for delivery. User will be charged a convenience fees as provided on the Med Store Platform (which may be revised from time to time) for delivering the order at their convenience. User shall select the option at the time of placing the order or request for EDS by contacting the customer care. To avail the EDS, the User shall agree to pay additional delivery charges as provided on the Med Store Platform (which may be revised from time to time) on a per order basis. The service fees for EDS shall vary from city to city based on the date, time and area of delivery and Users are required to check information in respect of such fees/ charges as provided on the Med Store Platform. Users shall check the availability of the services in the area where the User intends to take the delivery of medicines before availing the services. EDS services are available only in selected areas for deliveries during 0800 hours to 2000 hours on all working days in the area, subject to payment of additional delivery charges. Any deliveries scheduled on holiday and non-working hours shall be at additional charges at the sole discretion of Med Store, which will be provided on the Med Store Platform. Med Store may at its sole discretion accept EDS in few areas on Sundays and national holidays. User cannot modify or alter the delivery time and area after acceptance of the order. Service fees paid shall not be refundable after the order is dispatched for delivery. Med Store reserve the right to discontinue or suspend the EDS at any time without any notice. Med Store shall not be liable for any delay or default in not delivering the orders within the specified time, and the sole remedy for the Users shall be limited to seeking refund of the service fees, if any, paid by the User and aggregate liability of Med Store for any damages shall be limited to Both Parties agreed amount.